Support
At ARCPAY GLOBAL, we are committed to providing reliable and responsive support to ensure your money transfer experience is smooth and secure.
How Can We Help You?
Our support team is available to help with a wide range of inquiries related to your ARCPAY account and transfers.
You can reach out to us for assistance with:
- • Transfer status and tracking
- • Account verification issues
- • Payment or transaction concerns
- • Updating personal information
- • General questions about our services
Contact Our Support Team
If you need further assistance, our dedicated support team is ready to help. Before contacting support, you may find the answer to your question in our Frequently Asked Questions section. We have compiled helpful information covering the most common topics related to sending money, fees, transfer times, and account security.
Need Assistance?
Our Help Center provides detailed guides and resources to help you understand how to use ARCPAY effectively.
support@arcpayglobal.com
Live Chat BUtton
WhatsApp Support
- • Creating an account
- • Sending your first transfer
- • Understanding exchange rates and fees
- • Managing your wallet and transactions
- • Account verification process
Security & Fraud Protection
If you notice any unusual activity on your account, please contact our support team immediately. ARCPAY takes security very seriously and works continuously to protect customers from fraud and unauthorized access.
Testimonial
I sent money to my family and it was delivered within minutes. The exchange rate was exactly what was shown — no hidden surprises. ARCPAY has become my go-to app.
Daniel A., USA to Nigeria
Frequently Asked
Questions
Quick answers to common financial questions.
Are there any hidden fees?
No. ARCPAY provides total transparency. You will see the exact exchange rate, our small fixed fee, and the final amount your recipient will receive before you ever hit "send."
How secure is ARCPAY?
We use bank-level 256-bit SSL encryption to protect your data. Additionally, we are fully regulated and conduct real-time screening against global sanctions lists to ensure every transaction is safe and compliant.
What documents are required to create an account?
To comply with global financial regulations (KYC), you’ll need a valid government-issued photo ID (such as a Passport or Driver’s License). For certain transaction volumes, we may also request a brief "liveness check" (selfie) to verify your identity.
Can I track my transfer?
Absolutely. Once your transfer is initiated, you will receive a unique tracking number. You can monitor the status in real-time from your dashboard—from the moment it leaves your account until it arrives at its destination.
Why do I need to verify my identity?
Identity verification (KYC) is a mandatory legal requirement for financial institutions. it helps us prevent fraud, money laundering, and keep our community of users safe.
How long does the verification process take?
Most accounts are verified automatically within minutes. If a manual review is required by our compliance team, it typically takes less than 24 hours.
ARCPAY GLOBAL was founded with a simple but powerful mission — to make international money transfers faster
Quick links
Contact Us
- +1 540 630 4145
- support@arcpayglobal.com
- 141-11 Farmers Boulevard, Jamaica, NY 11434
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